Shipping Policy
Welcome to I! Infinity Group We are committed to providing a seamless delivery process for all our digital products. Please review our shipping policy below to understand how we deliver our products and ensure a smooth transaction.
### **Delivery of Digital Products**
1. **Instant Delivery**
– Most digital products are delivered instantly after purchase. You will receive an email with a download link or access instructions immediately after your payment is confirmed.
– Please ensure you provide a valid email address during checkout.
2. **Delayed Delivery**
– In rare cases, such as pre-orders or custom digital products, delivery may take up to 4 hours.
– You will be notified of the expected delivery time at checkout or via email.
3. **Accessing Your Products**
– Digital products are typically delivered in the form of downloadable files or access credentials to an online platform.
– Ensure you have the necessary software or hardware to access the purchased product (e.g., PDF reader, design software, etc.).
### **Shipping Fees**
– There are no shipping fees for digital products.
### **Non-Receipt of Digital Products**
1. **Email Issues**
– If you do not receive your product within 2 hours, check your spam or junk email folder.
– If you still cannot find the email, contact us at info@infinitydigi.store.
2. **Download Issues**
– If the download link is broken or you experience technical issues, please reach out to our support team for assistance.
### **Refund and Exchange Policy**
– Due to the nature of digital products, refunds are only available under specific circumstances, such as:
– The product was not delivered as promised.
– The product is defective or significantly different from the description.
### **Contact Us**
For any questions or concerns regarding the delivery of your digital product, please contact us at:
– Email: info@infinitydigi.store
– Phone: 8860435980
Thank you for choosing infinty digi store We appreciate your trust in our products and services!
